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As soon as your order is dispatched, you will receive a notification email with tracking details. 

 

SHIPPING CHARGES

UK - Standard: £17 Express: £29 Return Fee: £17 Duties: Included

Albania - Standard: - Express: €33 Return Fee: €33 Duties: Included

Algeria - Standard: - Express: US$84 Return Fee: US$84 Duties: Not Included

Androrra - Standard: - Express: €33 Return Fee: €33 Duties: Included

Argentina - Standard: - Express: US$63 Return Fee: US$63 Duties: Not Included

Australia - Standard: - Express: £62 Return Fee: £62 Duties: Not Included

Austria - Standard: €9 Express: €17 Return Fee: €9 Duties: Included

Azerbaijani - Standard: - Express: US$84 Return Fee: US$84 Duties: Not Included

Bahrein - Standard: - Express: US$56 Return Fee: US$56 Duties: Not Included

Belarus - Standard: - Express: €79 Return Fee: €79 Duties: Included

Belgium - Standard: €9 Express: €17 Return Fee: €9 Duties: Included

Bosnia and Herzegovina - Standard: - Express: US$33 Return Fee: US$33 Duties: Included

Brazil - Standard: - Express: US$63 Return Fee: US$63 Duties: Not Included

Brunei Darussalam - Standard: - Express: US$56 Return Fee: US$56 Duties: Not Included

Bulgaria - Standard: €16 Express: €21 Return Fee: €16 Duties: Included

Canada - Standard: - Express: US$39 Return Fee: US$39 Duties: Not Included

Chile - Standard: - Express: US$63 Return Fee: US$63 Duties: Not Included

China - Standard: - Express: £33 Return Fee: £33 Duties: Not Included

Colombia - Standard: - Express: US$63 Return Fee: US$63 Duties: Not Included

Costa Rica - Standard: - Express: US$63 Return Fee: US$63 Duties: Not Included

Croatia - Standard: €32 Express: €33 Return Fee: €32 Duties: Included

Cyprus - Standard: €20 Express: €21 Return Fee: €20 Duties: Included

Czech Republic - Standard: £8 Express: £16 Return Fee: £8 Duties: Included

Denmark - Standard: €9 Express: €17 Return Fee: €9 Duties: Included

Dominican Republic - Standard: - Express: US$63 Return Fee: US$63 Duties: Not Included

Ecuador - Standard: - Express: US$63 Return Fee: US$63 Duties: Not Included

Egypt - Standard: - Express: US$63 Return Fee: US$63 Duties: Not Included

Estonia - Standard: - Express: US$21 Return Fee: US$21 Duties: Included

Finland - Standard: €16 Express: €21 Return Fee: €16 Duties: Included

France - Standard: €9 Express: €17 Return Fee: €9 Duties: Included

French Guiana - Standard: - Express: US$63 Return Fee: US$63 Duties: Not Included

Germany - Standard: €9 Express: €17 Return Fee: €9 Duties: Included

Greece - Standard: €9 Express: €17 Return Fee: €9 Duties: Included

Hong Kong, Sar of China - Standard: - Express: £33 Return Fee: £33 Duties: Included

Hungary - Standard: £8 Express: £16 Return Fee: £8 Duties: Included

Iceland - Standard: - Express: €33 Return Fee: €33 Duties: Not Included

India - Standard: - Express: US$56 Return Fee: US$56 Duties: Not Included

Indonesia - Standard: - Express: US$56 Return Fee: US$56 Duties: Not Included

Ireland - Standard: €9 Express: €17 Return Fee: €9 Duties: Included

Italy - Standard: €7 Express: - Return Fee: €7 Duties: Included

Japan - Standard: - Express: £33 Return Fee: £33 Duties: Not Included

Kuwait - Standard: - Express: US$56 Return Fee: US$56 Duties: Not Included

Laos - Standard: - Express: £35 Return Fee: £35 Duties: Not Included

Latvia - Standard: €16 Express: €21 Return Fee: €16 Duties: Included

Lebanon - Standard: - Express: US$84 Return Fee: US$84 Duties: Not Included

Liechtenstein - Standard: €16 Express: €33 Return Fee: €16 Duties: Included

Lithuania - Standard: €16 Express: €21 Return Fee: €16 Duties: Included

Luxemburg - Standard: €9 Express: €17 Return Fee: €9 Duties: Included

Macao - Standard: - Express: US$63 Return Fee: US$63 Duties: Not Included

Macedonia - Standard: - Express: €33 Return Fee: €33 Duties: Included

Malaysia - Standard: - Express: US$56 Return Fee: US$56 Duties: Not Included

Malta - Standard: €20 Express: €33 Return Fee: €20 Duties: Included

Mexico - Standard: - Express: US$56 Return Fee: US$56 Duties: Not Included

Monaco - Standard: €16 Express: €21 Return Fee: €16 Duties: Included

Mongolia - Standard: - Express: US$84 Return Fee: US$84 Duties: Not Included

Montenegro - Standard: - Express: €33 Return Fee: €33 Duties: Included

Morocco - Standard: - Express: US$84 Return Fee: US$84 Duties: Not Included

Netherlands - Standard: €9 Express: €17 Return Fee: €9 Duties: Included

New Zealand - Standard: - Express: £62 Return Fee: £62 Duties: Not Included

Nigeria - Standard: - Express: US$84 Return Fee: US$84 Duties: Not Included

Norway - Standard: €9 Express: €23 Return Fee: €9 Duties: Included

Pakistan - Standard: - Express: US$62 Return Fee: US$62 Duties: Not Included

Paraguay - Standard: - Express: US$63 Return Fee: US$63 Duties: Not Included

Peru - Standard: - Express: US$63 Return Fee: US$63 Duties: Not Included

Philippines - Standard: - Express: US$56 Return Fee: US$56 Duties: Not Included

Poland - Standard: €9 Express: €18 Return Fee: €9 Duties: Included

Portugal - Standard: €9 Express: €17 Return Fee: €9 Duties: Included

Qatar - Standard: - Express: US$63 Return Fee: US$63 Duties: Not Included

Romania - Standard: €9 Express: €17 Return Fee: €9 Duties: Included

Saudi Arabia - Standard: - Express: US$63 Return Fee: US$63 Duties: Not Included

Senegal - Standard: - Express: £35 Return Fee: £35 Duties: Not Included

Serbia - Standard: - Express: €33 Return Fee: €33 Duties: Included

Singapore - Standard: - Express: US$56 Return Fee: US$56 Duties: Not Included

Slovakia - Standard: €16 Express: €21 Return Fee: €16 Duties: Included

Slovenia - Standard: €16 Express: €21 Return Fee: €16 Duties: Included

South Africa - Standard: - Express: US$63 Return Fee: US$63 Duties: Not Included

South Korea - Standard: - Express: £33 Return Fee: £33 Duties: Not Included

Spain - Standard: €9 Express: €17 Return Fee: €9 Duties: Included

Sweden - Standard: €9 Express: €17 Return Fee: €9 Duties: Included

Switzerland - Standard: - Express: €23 Return Fee: €23 Duties: Included

Taiwan - Standard: - Express: US$63 Return Fee: US$63 Duties: Not Included

Thailand - Standard: - Express: US$56 Return Fee: US$56 Duties: Not Included

Tunisia - Standard: - Express: US$84 Return Fee: US$84 Duties: Not Included

Turkmenistan - Standard: - Express: US$84 Return Fee: US$84 Duties: Not Included

United Arab Emirates - Standard: - Express: US$56 Return Fee: US$56 Duties: Not Included

United States - Standard: - Express: US$39 Return Fee: US$39 Duties: Included

Uruguay - Standard: - Express: US$63 Return Fee: US$63 Duties: Not Included

Venezuela - Standard: - Express: US$63 Return Fee: US$63 Duties: Not Included

Vietnam - Standard: - Express: US$63 Return Fee: US$63 Duties: Not Included

 

RETURNS

You have 14 days, from the date you received your order, to return your purchase. Items must be returned to us unused and in the same condition that they were received in. Please ensure before you return an item that all tags are attached, all original packaging is present and intact. For footwear, please place the shoebox inside protective packaging.

Please use a pre-paid return label included with your order.

You can then post your return either at your nearest DHL drop-off point or you can also book in a return collection by visiting DHL website on https://mydhl.express.dhl/ and indicating your Waybill number on the label. Please retain a copy of the proof of return postage.

Returns that do not meet our policy will not be accepted.

HOW SOON WILL I GET MY REFUND?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • If you are approved, then your refund will be processed, and a credit will be applied original method of payment, within 14 days. 

If you have any further question, please email us at help@a-cold-wall.com or call us at +39 0498597277.